This website located at alrahmatravels.co.uk is owned and operated by Al Rahma Travels. If you do not agree to be bound by and comply with these terms of use, please do not access or use this site.

References in these terms of use to “you”, “your” or “yours” are to be taken as references to the site user and the user’s company, except where stated or where the context requires otherwise. References to “us” or “we” are to be taken as references to alrahmatravels.co.uk.

CONDITIONS A
Apply to all bookings covered by ATOL No. 11870 as shown on our website.

1. Reserving Your Holiday: On receipt of your request and deposit, we will confirm your booking. From that point, cancellation charges will apply, and we will send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

2. Price Guarantee: Charter Flight Arrangements: The price shown on this confirmation invoice will not be subject to any surcharges. Scheduled Flight Arrangements: As scheduled airlines reserve the right to increase prices at any time, the price shown on this confirmation invoice will ONLY be guaranteed if full payment is received. The payment of a deposit does not guarantee your seat or the price. Government Action: Our Price Guarantee cannot cover increases due to direct government action (e.g., VAT or passenger levies or fuel surcharges).

3. Minor Changes to your Holiday: If we are obliged to make any minor change in the arrangements for your holiday, we will inform you as soon as possible.

4. Major Changes To Your Arrangements: If before you depart we have to make any major change to your holiday arrangements (e.g., change of departure time by more than 12 hours, change of airport excluding changes between airports in the London Region, aircraft type, or airline), it will only be due to circumstances beyond our control. We will inform you immediately and aim to minimize your inconvenience. We will, whenever possible, offer you alternative arrangements as close as possible to your original choice. You will then have the choice of accepting, taking another available holiday of similar price, or cancelling. Should you choose to cancel, you will be reimbursed all monies paid to us.

5. Group Holidays: Some of our holidays are based on a minimum number of participants. In the unlikely event that these numbers are not reached, we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.

6. Flights: Details of airline flight numbers/schedules and destination airports will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airlines.

7. Insurance: The Company strongly recommends that the Client take out adequate insurance. The Client is advised to read the terms of any insurance to ensure it meets their needs. The Company will be pleased to quote for insurance. Should insurance be declined, you will be asked to sign our indemnity form.

8. Making a Booking: The person making the booking becomes responsible to the Company for the payment of the total price of the arrangements for all passengers shown on the invoice.

9. Deposit: No booking will be confirmed unless the required deposit has been received by the Company.

10. Changing Your Arrangements: If you wish to change any item (other than increasing the number of persons in your party) and we can accommodate the change, you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed in writing. From time to time, we are required to collect additional taxes. You will be informed of any additional taxes before ticket issue.

11. Cancellation: Should you or any member of your party be forced to cancel your holiday, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of cancellation charges. Cancellation charges are calculated from the date we receive the written notice of cancellation. Amount of cancellation charges (shown as a % of total holiday cost):

More than 42 days – Deposit

29-42 days – 50%

15-28 days – 70%

8-14 days – 90%

1-4 days – 100%

After ticket issue: Cancellation will result in the loss of 100% of the total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.

12. Cancellation of an Insurance Policy: Financial products, including insurance sold by distance means, are subject to a 14-day cooling-off period (30 days in the case of life insurance and personal pensions). This 14-day cooling-off period also covers situations wherein you bought a financial product from an intermediary or broker, even if it was discussed and signed face-to-face. The insurer or broker must refund any monies paid by you within 30 days, although they have the right to deduct a reasonable admin charge (Our Cancellation charge after the 14-day cooling-off period is £25.00 per person insured) and a sum proportionate to the number of days cover you had, irrespective of the terms and conditions of the Insurance Issuing Company.

13. Legal Jurisdiction: We accept the jurisdiction of the courts in the part of the UK in which the client is domiciled. For clients not domiciled in the UK, the courts of England shall have sole jurisdiction.

14. Your Financial Protection: When you buy an ATOL protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.

CONDITIONS B
Apply to all bookings covered by ATOL No. 11870 as shown on our website.

Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of the Company. A verbal variation will not be valid.

The Company acts as agents only in transactions relating to flight, car hire, accommodation, package holidays, etc., and books those for you (the Client) on behalf of the Supplier or Operator (the Principal). The Company is not the Principal and does not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company is not liable for the principal’s actions, failures, or omissions.

No booking will be confirmed unless the required deposit has been received by the Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price.

Bookings made will be immediately subject to the Principal’s terms and conditions and the Company has no authority to vary them in the client’s favour.

All amendments/cancellations will incur charges. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

The Company will attempt to fulfill Clients’ requirements to its best abilities and in the event of a complaint, will pass such complaints to the Principal concerned on the Client’s behalf. As agents only, the Company will not be able to commit the Principal as to their correct course of actions. The Company strongly recommends that the Client takes out adequate insurance whether or not it is the Principal’s condition of booking. The Client is advised to read the terms of any insurance to ensure it meets their needs. The Company will be pleased to quote you for insurance. Should insurance be declined, you will be asked to sign our indemnity form.

CONDITIONS APPLYING TO A AND B

Please remember that the person making the booking accepts all the booking conditions and is liable for any amendment fees, late fees, or cancellation charges that arise on behalf of all the passengers in their party. In addition, they are also responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect.